HOW DO WE TRACK OUR AGENT'S PRODUCTIVITY RATE?
We take pride in ensuring that every member of our team is well-equipped to deliver exceptional service. To strengthen both phone handling and communication skills, our agents undergo rigorous training programs led by our experienced in-house trainers. In addition, they complete certified courses through Udemy to further enhance their expertise and professionalism. This comprehensive training approach ensures that our agents consistently provide clear, confident, and courteous communication across all interactions.